By Shane Mattix
A 13% increase in infrastructure projects is forecast between 2021 and 2022, with expectations for continued growth. This translates into more 811 tickets to manage. Software or technology, such as 811 ticket management, used in the damage prevention process provides the greatest ROI potential, according to CGA’s Next Practices Initiative’s Report to the Industry. Without the right technology, most organizations will struggle.
Why invest in an 811 ticket management system?
One of the primary software platforms used in damage prevention is an 811 ticket management system. Because this system integrates with the platforms used by one call centers to manage dig tickets submitted by excavators or homeowners, many also refer to them as one call ticket management systems. An 811 ticket management system:
Why many companies are interested in 811 ticket management now
Even without the projected growth of projects, damage prevention programs are under pressure due to several factors, including:
Utilities, oil and gas, telecom and media, and transportation companies are looking for ways to accelerate digital transformation and improve processes, automation and data quality amid these pressures.
Another reason a growth surge is expected in 811 tickets is because the Infrastructure Investment and Jobs Act authorized $550 billion of new spending over the next five years. There is also a $500 billion resilience investment gap to respond to risks from climate change effectively, according to ICF. This means more projects, more digs and more 811 tickets.
Utilities and other companies with critical network infrastructure are accelerating the adoption of third-party software to help manage 811 tickets, maximize operational efficiency and optimize their damage prevention programs.
What to look for in a comprehensive 811 ticket management SaaS platform
Whether you’re still managing 811 tickets manually or your current ticket management system is outdated and no longer meets your needs, here are some questions to ask when considering a new solution:
Accelerate digital transformation with 811 ticket management
One misguided excavation can result in serious injury, massive outages and more. With the right 811 ticket management system, you can enhance your damage prevention efforts. Are you ready for the future? Request a demo today to see what UtiliSphere™ can do for you.
Shane Mattix has been with Irth Solutions for 4 years and currently serves as the Technical Sales Leader. He has been working with clients for the past 15 years as a Solutions Engineer providing client-focused solutions which allow companies to meet and exceed their goals. Crossing over multiple different industries and multiple different disciplines allows him to have a comprehensive view of technology and how it applies to any organization.
Irth Solutions' market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility and telecom companies across the U.S. and Canada trust Irth Solutions for damage prevention, asset protection and risk management solutions, making Irth the top provider for 811 (one call) ticket management since 1995. Powered by business intelligence, analytics and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment.