Our customer provides natural gas service to more than 2 million customers in Arizona, California and Nevada through 55,000 miles of distribution pipelines. The company’s damage prevention team has two primary objectives: perform damage investigations and build strategic partnerships with the excavator community. Its damage prevention program tracked specific facilities at the highest risk, locate areas that were more difficult to mark and excavators more likely to dig around their critical assets. These steps allowed them to focus their small damage prevention team’s efforts.
The natural gas utility incorporates SmartScore and analytics, best practices and innovation into their damage prevention program.
The natural gas service provider wanted to be as proactive as possible with
its damage prevention program. They understood it’s only when the utility community and excavators work together to keep everyone safe that it’s possible to reach the common goal of zero damages.
When the company introduced Irth Solutions’ SmartScore into their damage prevention processes, they could rank tickets that came in from the One Call Center. These insights assisted in prioritizing on-site consultations to higher-risk excavations. These on-site consultations help the provider build strategic partnerships with excavators and get in front of them even before putting equipment or shovels in the dirt. This combination of efforts has allowed the natural gas service provider to see a 36% decrease in the damage ratio from January 2019 to December 2021.
Damage prevention is all about relationship building. Since SmartScore can be refined and configured to rank risk more effectively over time based on analytics and data, this natural gas service provider became more efficient. When the company’s damage prevention team had the opportunity to get in front of excavators sooner, they could influence decisions and build partnerships.
SmartScore increases visibility of excavators that were not initially recognized as high risk and allows the company to make informed decisions by building strategic partnerships sooner.
SmartScore doesn’t need to be monitored or updated daily, which means less time in front of a computer and more time in the field connecting with customers.
The company’s data, analytics and tickets can be viewed on a single platform.
As a primary goal, excavators and contractors are now more likely to complete digs safely and efficiently.
Irth Solutions' market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility and telecom companies across the U.S. and Canada trust Irth Solutions for damage prevention, asset protection and risk management solutions, making Irth the top provider for 811 (one call) ticket management since 1995. Powered by business intelligence, analytics and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment.