Our customer provides natural gas service to more than 2 million customers in Arizona, California and Nevada through 55,000 miles of distribution pipelines. The company’s damage prevention team has two primary objectives: perform damage investigations and build strategic partnerships with the excavator community. Its damage prevention program tracked specific facilities at the highest risk, locate areas that were more difficult to mark and excavators more likely to dig around their critical assets. These steps allowed them to focus their small damage prevention team’s efforts.