Irth Solutions, LLC (“Irth”, “we”, “us” and similar terms) is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience. This Statement of Privacy (“Statement”) governs our collection, usage, sharing and other handling of personal information. By using Irth’s Website or Platforms (as described further below), or otherwise providing us with your personal information, you consent to the data practices described in this Statement.
We may collect your personal information in the following circumstances:
We may also have access to personal information about individuals who own or serve as contacts with respect to parcels of land (“Parcel Owners”), which is input into the Platform by users of the Platform.
When you visit or use the Website, we may collect information about your computer hardware and software. This information can include: your IP address, browser type, domain names, access times, pages visited on the Website, and referring website addresses. We also collect any personal information that you input into the chat function on the Website.
When you request a demo of the Platform, we may collect your full name, phone number, fax number, email address, state/province, country or region, company name and job title.
When you subscribe to or use the Platform, we may collect your full name, phone number, email address, state/province, country or region, company name, company address, job title, and username. We may also collect any personal information that you input into the Platform, including any personal information that you post on Irth’s public message boards, photos that you upload to the Platform, as well as any feedback and survey responses that you provide to us. We may also collect information about your computer hardware and software when you use the Platforms, including: your IP address, browser type, domain names, access times and pages visited on the Platforms.
When you register for and/or attend events that we host, we may collect your full name, email address, company name, job title and preferences (such as your learning objectives for the Event and whether you would like to bring a guest).
When you communicate with us by telephone, we may collect your full name, a recording of your voice, and any other personal information that you share with us during the telephone call.
Users may input into the Platform information about Parcel Owners, including (without limitation) their full names, addresses, telephone numbers, email addresses, their land location (longitude and latitude), the location where a dig will occur on their land, the type of work that is being undertaken on their land, and photos of their land.
PURPOSES FOR COLLECTING, USING AND SHARING YOUR PERSONAL INFORMATION
Irth collects and uses the personal information of individuals who visit or use the Website to operate, monitor, maintain and improve the Website, deliver the services you have requested (such as the chat function), generate and analyze general statistics regarding use of the Website, and gauge the popularity of our Website content and services.
When you request a demo of or use a Platform, we may use your personal information to schedule and provide you with a demo of that Platform.
When you subscribe to or use a Platform, or complete one of our surveys, we may use your personal information to:
Where permitted by applicable law, we may also generate and use aggregated, de-identified or anonymized information about subscribers to and users of the Platforms to understand how individuals use the Platforms and resources provided on the Platforms, to evaluate the effectiveness of the Platforms, and to assess the effectiveness of our marketing and business efforts.
Irth does not sell, rent or lease its customer lists to third parties. Irth may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e.g., e-mail address, name, address, telephone number) is not transferred to the third party.
When you register for and/or attend events that we host, we may use your personal information to process your registration, facilitate your attendance at the Event, contact you to provide you with updates and Event information, ask you questions about your registration or attendance, and send you updates and information about our other Events.
When you communicate with us by telephone, we may use your personal information to:
We may use information about Parcel Owners that is input into the Platform for the purposes of
We may also use and share any personal information we collect or have access to for other purposes with individuals’ knowledge and consent (express or implied, as permitted by applicable law) and for such other purposes as are permitted or required by applicable law. Depending upon applicable law, such purposes may include (without limitation):
Your personal information may be accessed by or disclosed to Irth employees who have a need to know such information, including members of our information technology, marketing, product, sales/customer success, finance and accounting, support and software services departments, depending upon the information they each require in order to perform their job duties and responsibilities.
There are certain services supplied to us by third parties. Currently, the third party service providers who may have access to or handle personal information on our behalf include third party datacentres (such as Amazon Web Services, Microsoft Azure, Expedient and Google Cloud), Twilio, and Documo, located in Canada and the United States, which house the personal information we collect and the personal information that is input into the Platforms.
All such third parties are prohibited from using your personal information except to provide these services to Irth, and they are required to maintain the confidentiality of your information.
We may change or add third party service providers at any time, in our sole discretion. We encourage you to review this Statement periodically to obtain updated information about our service providers.
We may disclose your personal information to third parties in connection with financing that we seek or a prospective or completed business transaction, including a merger, sale or transfer involving all or part of Irth’s business, or a corporate reorganization or other change in legal form or corporate control.
There are circumstances where we may disclose personal information without notice or consent, when required to do so by law or lawful authority. For example, from time to time, we may be compelled by legal action to disclose personal information in connection with statutory reporting obligations, search warrants, court orders, subpoenas, summonses or bankruptcy, insolvency or other legal proceedings, edicts or processes.
Where permitted by applicable law, we may also disclose personal information without notice or consent to investigate a potential breach of law or contract, to collect on a debt, in certain emergency situations that threaten the life, health or security of an individual, or to protect or defend our rights or property.
The Website and Platforms use “cookies”. A cookie is a text file that is placed on your device by a webpage server. The cookies used on the Website and Platforms may collect information about you or the device you use to browse the Website or navigate the Platforms, including device type, browser, IP address, domains from which you are referred to the Website and technical information about your means of connecting to the Website or Platforms, such as your operating system, Internet service provider and other similar information.
We may use the information collected via cookies in order to analyze traffic to and use of the Website and Platforms, to generate and analyze general statistics regarding use of the Website and Platforms, and to gauge the utilization of the Website and Platforms’ content and services. We may also use such information to operate, monitor, maintain, develop, improve and ensure the proper functioning of the Website and Platforms.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience certain features of the Website.
Google Analytics provides us with certain data regarding visitors to the Website, as well as statistical data about the number of people visiting the Website. The data collected by Google Analytics on the Website includes: page views, clicks, device and browser information, geolocation information (country or region, province/city, state, longitude & latitude) traffic sources, IP address and demographic data, such as presumptions about Website visitors’ gender or age based on their behaviours.
SECURITY OF YOUR PERSONAL INFORMATION
Irth implements technical, organizational and physical safeguards to secure your personal information from loss, theft, and unauthorized access, use, copying, modification or disclosure. Irth secures the personal information you provide us on computer servers in a controlled environment. Personal information that we share with third party service providers is encrypted in transit. Other security safeguards that we implement include firewalls, network segmentation, multi-factor authentication, antivirus and malware agents, regular patching and firmware updates, regular penetration testing and vulnerability scans, phishing awareness campaigns, and personnel training regarding privacy and cybersecurity.
Although we take the above steps to safeguard the personal information under our control, “perfect security” does not exist. In particular, please note that no method of transmitting or storing personal information online or by electronic means is completely secure. As a result, while we strive to protect your personal information, you should be aware that:
If you register for or are granted an account on a Platform, or are otherwise provided with access to one of our electronic systems, you are responsible for maintaining the security of your password at all times and for any activity occurring while logged into your account.
Please keep in mind that if you share any personal information through Irth’s public message boards, this information may be viewed, collected, used and/or republished by others for any purpose anywhere in the world.
If you are located in Quebec, please note that our person is charge of the protection of personal information is Sean Vaden, Director of IT Security, who can be reached at firstname.lastname@example.org. Our governance policies and practices regarding personal information, including a framework for the keeping and destruction of personal information, the roles and responsibilities of our personnel throughout the lifecycle of personal information, and our process for dealing with complaints regarding the protection of personal information, can be viewed below.
If you are located in Canada, please note that we or our service providers may collect, use, disclose, transfer or store your personal information outside of Canada, including to or in the United States. Personal information transferred or stored outside of Canada will be subject to the laws of the jurisdiction(s) where it is transferred or stored, and may be accessible to foreign courts, law enforcement and national security authorities in the jurisdiction(s) where it is transferred or stored.
If you are located in Quebec, please note that your personal information may be stored in electronic or physical form in Quebec City, Toronto and throughout the Unites States (including, without limitation, in Oregon, Virginia, Iowa, Ohio and South Carolina), and therefore may be communicated outside of Quebec.
You may contact our Director of IT Security at email@example.com to obtain access to written information about our policies and practices with respect to service providers outside of Canada, or to ask questions about the collection, use, disclosure or storage of personal information by such service providers outside of Canada for or on behalf of Irth.
We do not intentionally collect personal information from or about children under the age of sixteen, and if we discover that we have inadvertently collected or received personal information from or about anyone younger than the age of sixteen, we will delete that information. Please contact our CFO by telephone at 614-784-8000, by email at firstname.lastname@example.org or by mail at 5009 Horizons Drive, Columbus, OH, United States of America, 43220, if you believe that we have collected personal information from or about a child under the age of sixteen.
This Statement was last updated in September 2023.
Irth will occasionally update this Statement to reflect company and customer feedback, to reflect changes to Irth’s personal information handling practices, business needs or legal requirements, and otherwise at our discretion. When we do, we will let you know by appropriate means, such as by posting the revised Statement on this page with a new “last updated” date above.
Irth encourages you to periodically review this Statement to be informed of how Irth handles your personal information. Any changes to this Statement will become effective when posted, unless indicated otherwise, and your subsequent provision of your personal information to us and/or use of the Website or a Platform constitutes your agreement to the collection, use, disclosure and other handling of your personal information in accordance with the updated Statement.
If you are a resident of Canada, depending on the jurisdiction where you are located, you may have certain rights under applicable privacy and data protection legislation. Such rights may include:
Right to withdraw your consent: You may have the right to withdraw your consent to our continued collection, use or disclosure of your personal information, subject to any permitted restrictions and notice requirements. However, please note that withdrawing your consent may limit your ability to use the Website and/or the Platforms, and/or for us to otherwise fulfill the purposes described above. If you would like to opt out of receiving our marketing emails, please refer to the unsubscribe instructions at the bottom of each email or contact us via the contact information listed below.
Right to request access to your personal information: You may have the right to access personal information about you that we hold, subject to certain exceptions and limitations pursuant to applicable law. This right may include: the right to be informed of whether or not we hold personal information about you; the right to be informed of the existence, use, and disclosure of your personal information; the right to review and/or obtain a copy of your personal information; the right to be informed of the means by which your personal information was collected; where your personal information is collected from a third party, the right to be informed of the source of that personal information; the right to be informed of the period of time your personal information will be kept; the right to obtain an account of the use that has been made or is being made of your personal information and the third parties to which it has been disclosed; the right to receive a list of organizations to which we have, or may have, disclosed information about you; and/or the right to be informed when we use personal information to render a decision based exclusively on the automated processing of such information.
Right to request rectification of your personal information: You may have the right to challenge the accuracy and/or completeness of personal information about you that we hold, and have it amended or rectified as appropriate. Depending on the purposes for which your personal information is collected, used and disclosed, you may have the right to correct, delete or add information.
To request to exercise any of the above rights, please contact our Director of IT by telephone at 614-784-8000, by email at email@example.com or by mail at 5009 Horizons Drive, Columbus, OH, United States of America, 43220.
Irth welcomes your comments regarding this Statement. Please contact our CFO by telephone at 614-784-8000, by email at firstname.lastname@example.org or by mail at 5009 Horizons Drive, Columbus, OH, United States of America, 43220 if:
Irth Solutions, LLC (“Irth”, “we”, “our” and similar terms) personnel will have the following roles and responsibilities with respect to handling personal information throughout its lifecycle within our organization:
1. Chief Executive Officer
2. Chief Financial Officer
3. Director of IT Security
4. Other Personnel
All Irth personnel who have access to personal information, including members of our information technology, finance, accounting, support, customer success, software services, sales and marketing departments, are responsible for:
Irth will take steps to communicate to personnel their roles and responsibilities in connection with processing personal information, as described above.
I. Retention of Records
Irth will retain records containing personal information (“Records”) as long as necessary to accomplish the purposes for which such information was collected and to meet any applicable statutory, fiscal, contractual, administrative, and operational requirements.
Irth undertakes to ensure that Records are accurate, complete, and are retained for the periods of time required pursuant to applicable laws, regulations and contracts.
The Records will be handled in accordance with Irth’s Data Retention Policy and Data Disposal Policy, which includes the following components:
II. Destruction of Records
1. Types of Records
Irth will determine the appropriate destruction method for each Record, depending (without limitation) on whether it is stored or held on electronic-based media (e.g., hand-held, networking or memory devices, office equipment, magnetic disks/tapes, optical disks) or paper-based media (e.g., hard copies).
2. Destruction Techniques That May Be Used
Irth will use the following destruction techniques so that the personal information contained in such Records cannot be recovered:
Without limiting the above, any paper-based Records (i) may not be placed in unsecured garbage or recycling bins, and must instead be placed in secure shred bins, and (ii) must be shredded using a cross-cut shredder, to ensure that the information in each Record is obliterated.
Irth employees who receive or are made aware of an inquiry or complaint about the collection, use, disclosure, communication or other processing of personal information by Irth, or otherwise regarding Irth’s compliance with applicable privacy and data protection laws, must:
The Director of IT Security shall be responsible for undertaking a reasonable investigation into and responding, in writing, to all such inquiries and complaints. In particular, the Director of IT Security shall:
Records of decisions made with respect to an inquiry or complaint, and any personal information that is the subject of an access request or a request for rectification, will be maintained for as long as necessary to allow the relevant individual(s) to exhaust any recourse they may have under applicable laws. The Director of IT Security will approve an override of Irth’s regular retention and deletion schedule/practices where necessary to permit such retention.
Irth's market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility, and telecom companies across the U.S. and Canada trust Irth for damage prevention, training, asset inspections, and land management solutions. Powered by business intelligence, analytics, and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment. Irth has been the top provider for 811 (one call) ticket management and utility locating software since 1995.