811 TICKET MANAGEMENT

The Most Efficient 811 Ticket Management System Available

Connected to every one call center in North America and powered by Irth Ticket Management and DigTix.

Scalable and reliable with a 99.95% uptime, Irth Solutions’ offering for one call ticket management software provides a range of funcitonality and features including automated ticket screening, routing and dispatching, automated positive response, accurate geo-location mapping, document and image attachments, mobile optimization, customizable workflows, reporting and more. It also offers seamless integrations with internal and external systems and utilizes augmented reality for locate accuracy and training, providing an unparalleled insight into risk.

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Powerful Benefits of Trusting Irth Solutions for Your 811 Ticket Management:

Configurability

Configure your excavator and one call center positive responses based upon risks to your infrastructure. Easily set up excavator email notifications through our HTML message templates.

Integration with Every One Call Center

Nobody on Earth has our experience handling one call tickets. Irth Solutions offers an accurate and proven integration with every one call center in North America so there’s never any missing data on your ticket.

Visibility

Our platform improves operational visibility because it brings critical information to your internal teams.
Automatically create internal and external notifications based upon multiple criteria.

Flexible Reporting

Use collected data to create your own numeric reports. Identify trends and report on field activities from internal users and external contract locators.

Complete Damage Prevention Suite

We partner with the best and largest damage prevention experts in the industry to provide a full featured suite of solutions and offerings. From the critical hub of 811 ticket management, we support many damage prevention activities including damage investigations, locate audits, monitoring/standby visits, field meets and more.

Unparalleled Insight into Risk

Data collected during damage prevention activities such as locate audits and field meets is used in our platform to give unparalleled visibility into risk. Incorporate other external data sets into your risk profile to ensure that all risk factors are properly accounted for.

Scalability

Our customers trust us to process 53 million one call tickets per year. Our platform scales to your needs whether you process 150 or 12 million tickets annually.

Reliability

With a rolling year average of 99.95% uptime and availability, you can count on us to be there for your damage prevention efforts.

Reduce Risk and Prevent Damages with These Powerful Apps

Our apps provide additional capabilities and insight into your workflow and assets. All apps work seamlessly to allow users to gain visibility into their daily operations.

Monitoring

Automatically trigger a monitoring activity to ensure excavation is performed accurately and safely.

Locate Audit

Capture and score locates, identify technician training gaps, optimize field resources and improve the accuracy of locate services and mapping.

Pre-Excavation Checklist

Ensure technicians are following regulations and processes with the Pre-Excavation Checklist app.

Damage Investigation

Collect data on critical damage, near misses and more to help improve safety and overall processes.

811 Ticket Management Features

Comprehensive one call ticket management
Automated ticket screening, routing and dispatching
Automated positive response
Accurate geo-location mapping and map layers viewable while online or offline
Document and image attachments
Mobile optimized – any device or OS
Flexible, admin-defined apps for data capture
Automated, customizable workflows
Work portal for tasks, alerts and notifications
Reporting and analytics
Seamless integrations with internal and external systems
Locate accuracy and training utilizing virtual reality

When it comes to damage prevention, nobody has Irth Solutions’ experience with 811 ticket management.

Our customers in the energy, municipality, gas utility, telecommunications and electric utility industries have millions of miles of pipelines, cables and critical infrastructure that need constant, vigilant protection. We understand that one misguided excavation can result in serious injury to workers or a massive outage that could be crippling to business and communities.

By using Irth Solutions’ cloud-based platform, companies can electronically receive, respond to and resolve excavation requests. Our solution is connected to every one call center in North America, so you can manage 811 tickets from wherever your critical infrastructure is. Our technology is also constantly updated to adhere to regulations across all states, provinces and territories. We’re committed to ensuring your critical assets are functioning and protected from potential damage.

Protect your critical infrastructure, improve public safety and meet time-sensitive regulations — all from one platform.

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Irth Solutions' market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility and telecom companies across the U.S. and Canada trust Irth Solutions for damage prevention, asset protection and risk management solutions, making Irth the top provider for 811 (one call) ticket management and utility locating software since 1995. Powered by business intelligence, analytics and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment.

5009 Horizons Drive
Columbus, OH 43220

614.784.8000
sales@irthsolutions.com

614.784.8000
support@irthsolutions.com