10 Must-Have Features for Your 811 Ticket Management System

811 ticket management software is essential for reducing underground excavation damages. CGA’s 2022 DIRT Report stresses the need to modernize damage prevention processes. This blog covers the top 10 features to look for in 811 ticket management software, including configurable ticket screening, flexible positive response, mobile optimization, and automation. The right software enhances safety, efficiency, and risk management, helping utility companies and construction firms protect critical infrastructure while streamlining workflows.

Why Not Everyone Can “Just Do” 811 Ticket Management

Looking for 811 ticket management software? Learn why it takes a team of experts to build effective 811 ticket management software.

Colorado Spring Utilities Uses Irth Insights for Damage Prevention

Discover Irth Insights with AI: Market-leading data, precise incident predictions. Uncover the future of risk mitigation with daily model retraining and interactive BI visualizations. Your key to a safer future. #AI #DataScience

How to Improve Damage Prevention and Safety with Artificial Intelligence

How can you leverage artificial intelligence in damage prevention? Irth describes their valuable risk assessment tools.

Why De-Siloed Data is Essential to Safeguarding Pipelines

Wondering how do pipeline owners gain a full picture of pipeline integrity? Eliminating data siloes is an essential step to safeguarding pipelines.

Energy Companies Streamline Complex Land Management with Irth

Explore how TC Energy and Irth simplify land management for 16,000 leases over 20 states in our latest HubSpot blog. A must-read for professionals.

What’s New on Irth? Web Experience and Tech Update

Discover the latest advancements at Irth, presented by our CTO Rod Ball at the Irth User Summit. Explore enhancements to Coursettra, DigTix, and UtiliSphere, including streamlined workflows, responsive design, and intuitive navigation. Learn how these updates will revolutionize your fieldwork and office operations for increased efficiency and seamless collaboration.

How Data is Transforming Risk Management

Curious about how data is transforming risk management? Irth hosted a risk management panel to discuss the latest.

Good Neighbors: AEP’s Tom Schaffer on How to Balance Customer Outreach with Continued Growth

Curious how AEP handles land management? Tune into our podcast with AEP, the largest U.S. electric transmission provider, about land and ROW management challenges.

Irth Insights with AI: Market-Leading Data and Market-Leading Predictions

Discover Irth Insights with AI: Market-leading data, precise incident predictions. Uncover the future of risk mitigation with daily model retraining and interactive BI visualizations. Your key to a safer future. #AI #DataScience

Now is the Time: CGA’s Sam Hall on How to Reduce the Top Causes of Damages

Join Sam Hall, VP of Damage Prevention at CGA, as he outlines a strategic plan to reduce damages by 50% in 5 years. Uncover insights from the latest DIRT Report, addressing key root causes, late locates, and collaborative actions needed. Discover how Common Ground Alliance and Irth are leading the way in reshaping the future of damage prevention. #Infrastructure #DamageReduction #DIRTReport

Features and Benefits to Look for in Land Rights and ROW Management Software

When timelines are tight and your team is stretched thin, using robust land rights and ROW management software is crucial for keeping your acquisition projects and operational assets on track. All stakeholders benefit when critical project details are at their fingertips.

The Secret to Risk Management: Visibility

When you have miles and miles and millions of dollars in critical infrastructure to protect, it’s impossible to monitor every foot 100 percent of the time. So, every day, you’re faced with deciding where to dispatch a limited number of workers to oversee the highest-risk threats.

Data and Digital Tools: Utilities’ First Defense for Extreme Weather Events

Extreme weather events are rising causing concern for utilities. Irth reviews how utilities can use data and digital tools to be prepared for severe weather.

How Irth & CGA Helped Arizona 811 Enhance its Training for Excavators

Common Ground Alliance (CGA) featured Irth’s customer Arizona 811 in a recent case study for using Coursettra, Irth’s training and operator qualifications solution, and Exactix, Irth’s one call center notification solution, to enhance its excavator training.

Irth Honored at Executive Women’s International Gala of Columbus

At this year’s annual Executive Women’s International (EWI) Gala, Irth took home all three peer-nominated Columbus chapter awards. Congratulations to CEO Brad Gammons — Executive of the Year Sr. Director of Operations Tiffani Henry — Representative of the Year Customer Success Manager Jordan Marciniak — Rising Star of the Year

How Training and Certification Make Zero Damages Possible

When we initially designed Coursettra, our training and operator qualifications solution, it was a primary goal to figure out the best way for each person to learn effectively. Over the years, our solution has evolved based on customer feedback and more than 117,000 learners have logged into it for training.

Microsoft: How Irth Modernized Its Mobile App, Helping Workers Who Service Critical Network Infrastructure

At Irth, we rely on the latest technology to advance our mobile-first strategy to enhance resilience and reduce risk in the delivery of essential services. We recently modernized our risk management, damage prevention, and infrastructure protection mobile app to help workers in the field operate more safely and efficiently when they service critical network infrastructure.

Risk Management for Utilities with the Most Comprehensive Risk Management Solution

Risk Management for Utilities with the Most Comprehensive Risk Management Solution

Leadership’s Role in Organizational Resiliency

Leadership’s Role in Organizational Resiliency

What Should Utility Companies Look for in a Learning Management System?

What Should Utility Companies Look for in a Learning Management System?

How Will You Celebrate Earth Day? Get Inspired by Irthlings

How Will You Celebrate Earth Day? Get Inspired by Irthlings

What’s the Future of 811 Ticket Management?

What’s the Future of 811 Ticket Management?

SOC 2 Compliance: Commitment to Your Safety and Security

Why is SOC 2 Type 2 attestation report important in damage prevention? Irth explains what you need to know about protecting your data.

Top Risks for Telecoms: Telecom’s Risk Management Challenges and How to Mitigate Them

There’s a lot to celebrate in telecommunications today. At the top of the list are telecommunications and media companies’ services that power our digital economy.   This vital role makes it essential for telecoms to mitigate risks and guard against disruptions. Establishing resiliency in the network is paramount, in a world of cyberattacks, economic uncertainty, […]

Risk Management for Utilities: Combining Damage Risk Analysis and Artificial Intelligence

Risk management for utilities requires a dual approach in the digital era: historical and predictive data analytics. As underground critical network infrastructure expands, it’s essential to use all data available to score risk. Pacific Gas & Electric (PG&E) committed to burying 10,000 miles of power lines in the next decade to prevent fires from igniting […]

Thank You to All That Attended and Made This Year’s DISTRIBUTECH Successful

February 13, 2023 INSIGHTS Thank You to All That Attended and Made This Year’s DISTRIBUTECH Successful A big thank you to all that attended and made this year’s DISTRIBUTECH a success in San Diego. Over three days, more than 275 speakers and 500 exhibitors participated in the largest DISTRIBUTECH in history. With over 12,000 professionals […]

Effective Vegetation Management for Utilities

Did you know there are 3 trillion trees on Earth? They are critical to our health because they absorb carbon dioxide and remove air pollution. Trees also provide shade, a home for wildlife, and beauty. Yet vegetation around power lines is the No. 1 cause of fires and power outages worldwide. Effective vegetation management is […]

5 Real-World Benefits of Advanced Technology in Damage Prevention

Technology is the driving factor behind nearly every aspect of our lives. So, it’s no wonder the only way to protect the critical infrastructure that makes our daily lives possible is by leveraging technology.   Technology can help protect and limit damages to the essential services that people and businesses rely on daily. That’s why […]

When to Upgrade Your 811 Ticket Management System

Wondering if it's time to upgrade your 811 ticket management system? Identify issues with your 811 ticket software to know when to upgrade.

5 Reasons to Be Excited About the Future of Damage Prevention Software

Jason Adams, Executive Vice President, Irth Jason Adams, former CEO of 4iQ Solutions, Discusses Why Industry Experience and Deep Data Sets Improve Damage Prevention We recently talked to Jason Adams, former CEO of 4iQ Solutions and now Executive Vice President of Irth, after the company joined the Irth family. 4iQ was started […]

How to Measure Risk in the Damage Prevention Industry

In a recent dp-PRO webinar, Matthew Abbitt, Chief Product Officer at Irth, outlined how to measure risk in the damage prevention industry. To appropriately measure risk, you need to be able to assign a Risk Score to various activities that take place around your assets. Risk Scoring is a calculated level of risk associated […]

FAQs: The Potential and Power of Work Items 

By Shane Mattix Data drives value. The more processes you have digitized – the more data you have easily accessible to enhance your damage prevention and risk management programs. If all your data is still in paper format, extracting its value is a manual process – and much more difficult. We chatted with Shane Mattix, […]

How UtiliSphere™ and SmartScore Helped Crown Castle Reduce Network Asset Damages by 19%

In a recent Common Ground Alliance (CGA) Next Practices Case Study, Irths’ customer Crown Castle was highlighted for its data-driven interventions to reduce damages and costs. Crown Castle’s more than 5,000 employees maintain critical communications infrastructure that includes more than 85K route miles of fiber, 40K towers and 115K small cells across the nation. […]

Irth Highlighted in the 2022 DISTRIBUTECH International Exhibitor Showcase

Irth was thrilled to be part of the 2022 DISTRIBUTECH International Exhibitor Showcase.   Tune in to the entire discussion with Brad Gammons, CEO, Irth, as he talked to John Engel, content director at Clarion Energy.  Highlights include:   An inside look at Irths’ offerings in energy transmission and distribution, such as augmented reality, […]

Using Augmented Reality to Prevent Damages to Critical Network Infrastructure 

Energy, utility and telecom companies have started embracing innovation and are moving to adopt the latest technologies. As these companies bring new technologies to their field users, there is strong interest in adopting augmented reality in damage prevention.

The Power of Modern Mobile Devices

By Anand Nukala In the summer 2022 issue of dp-PRO magazine, Anand Nukala, Irths’ Director of Product Management, wrote about how a mobile device with the right capabilities will transform how your company gathers and uses data to drive operational effectiveness, increase field worker safety and complete work on time. In the article, you’ll […]

Improve Your Damage Prevention Efforts with 811 Ticket Management

By Shane Mattix A 13% increase in infrastructure projects is forecast between 2021 and 2022, with expectations for continued growth. This translates into more 811 tickets to manage. Software or technology, such as 811 ticket management, used in the damage prevention process provides the greatest ROI potential, according to CGA’s Next Practices Initiative’s Report to the […]

Stake Center Locating: Driving Growth with Data Management

Stake Center Locating is on a digital transformation journey. The high-risk infrastructure and fiber optic locating company jettisoned legacy operations systems to focus on innovation and change.

Full of Appreciation for the 2022 User Summit

May 3, 2022 INSIGHTS Full of Appreciation for the 2022 User Summit After two years without a User Summit, we are grateful to everyone who attended and made the 2022 User Summit a success at the ARIA Resort & Casino in Las Vegas. Over 1.5 days, more than 70 attendees participated in training and Ask […]

It’s Earth Day Every Day at Irth Solutions

Earth Day is the largest secular observance in the world and is celebrated by over 190 countries and more than 1 billion people every April 22. But being good stewards of the environment is a valiant endeavor any day of the year. 

FAQs: Discussing Risk Management with Shane Mattix, Irth Solutions’ Technical Sales Leader

As Shane Mattix, Irth Solution’s technical sales leader, explained during a recent conversation around frequently asked questions, knowing the best action to take to reduce risk is even more crucial for Risk Management.

UtiliSphere’s Sketching Tool Enhances Damage Prevention Efforts

January 17, 2022 By Shane Mattix Locators need tools to record activities comprehensively when they’re out in the field — whether they have internet access or not. When a locator can annotate details to an 811 ticket, your critical network infrastructure assets are better protected because a fuller picture is created of what’s transpiring in […]

How Southwest Gas Uses Software to Help Guide Damage Prevention Processes

Before partnering with Irth Solutions, Southwest Gas was doing tremendous work to reduce damage to their critical infrastructure and build strong, strategic partnerships with local excavators.

A Note From the CEO: Our “Infrastructure” Is Evolving to Meet Your Infrastructure Needs

August 26, 2021 By Brad Gammons It has been a privilege to walk alongside you — everyday heroes in the energy, gas utility, electric utility, municipality, contract locator, telecom and media industries — for more than 25 years. As essential workers, you keep the critical network infrastructure that’s core to economic development and prosperity fully […]

Common Ground Alliance Food For Thought Webinar

Detecting and Preventing Excavation-Related Damages Before They Occur We recently had the pleasure of sponsoring a CGA “Food for Thought” webinar titled, “Detecting and Preventing Excavation-Related Damages Before They Occur.” Joined by our partners at Terra Sound Technology, we spoke about the challenges facing the damage prevention industry, such as how to remain resilient, protect […]

Irth's market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility, and telecom companies across the U.S. and Canada trust Irth for damage prevention, training, asset inspections, and land management solutions. Powered by business intelligence, analytics, and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment. Irth has been the top provider for 811 (one call) ticket management and utility locating software since 1995.

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