Technology is the driving factor behind nearly every aspect of our lives. So, it’s no wonder the only way to protect the critical infrastructure that makes our daily lives possible is by leveraging technology.
Technology can help protect and limit damages to the essential services that people and businesses rely on daily. That’s why 17 of the top 20 largest electric, energy, gas, telecom, and media companies depend on Irth’s SaaS platform to support their damage prevention efforts.
Irth’s technology delivers comprehensive 360-degree situational awareness to manage risk and lower damages to critical infrastructure by using business intelligence, analytics, and geospatial data.
Let’s look at five real-world examples of our damage prevention and risk management technology.
A large utility provider needed to reduce damages and operational costs. Not a small task when they process more than 500,000 811 tickets annually. Manual processes reliant on paper, email, phone, and in-person meetings weren’t efficient for coordinating tasks across hundreds of employees and field workers.
With Damage Risk Analysis, the company prioritized the most critical sites and identified common risk factors for each facility. Each ticket is assigned a risk score in real-time using historical damage data, machine learning, and artificial intelligence. Based on the score, the platform sends notifications to the proper personnel to act.
Results: Using Damage Risk Analysis and risk score technology, the company reduced damages by 29% in its first year, saving over $400,000.
A top 50 Fortune 500 energy and utility company was using an outdated on-premise application to manage their one call ticket processing. They couldn’t update their system with new features, and it could only handle ticket management. They relied on third-party solutions for field activities, creating a complex environment of systems, Excel sheets, and manual processes.
Irth’s cloud-based and mobile-ready 811 Ticket Management platform consolidated the company’s damage prevention, risk management, and asset protection efforts into one software. The platform is scalable and reliable, with 99.95% uptime, and offers seamless integrations with other systems.
Results: Not only did the company reduce costs by over 30% and save $1M a year with this technology, it also increased compliance and enhanced visibility into damage prevention performance.
One of the largest gas and electric companies in the Midwest, serving more than 6 million families and businesses, needed a way to prioritize and identify the highest-risk tickets. Continuing to sort tickets manually was not sustainable because they manage more than 400,000 one call 811 tickets annually.
Giving special attention to repeat damage offenders, the gas and electric company used Damage Risk Analysis and risk score, configured to its criteria, to rank tickets and assigned a score to each one.
Results: With visibility into workflow, automated processes, and communication, the gas and electric company increased productivity within the first 100 days of using Irth’s platform, and its team stays connected while out in the field.
With more than 120,000 miles of oil and gas pipelines, one of the largest midstream energy companies in the United States manages about 800,000 one call tickets annually. When the developer of the ticket management system they used retired, so did his system. They needed a modern 811 ticket management system that gave locators reliable data and damage prevention specialists comprehensive damage prevention reporting. They also needed a tool to meet the requirements of every one call center in the United States.
Connected to every one call center in North America, Irth’s 811 Ticket Management had the features and capabilities required for modern damage prevention efforts.
Results: Irth’s 811 Ticket Management solution centralizes all damage prevention efforts and gives the company detailed data on all processed tickets to help them avoid damages. Integrated systems make it easy to show proof of progression during audits and run reports to help focus damage prevention efforts.
With five divisions across six states, this energy company struggled with manual and paper-based processes. They sought an 811 ticket management solution to streamline communication, enhance data visibility, provide accurate mapping and locate information, and automate processes.
Once Irth’s 811 Ticket Management platform was deployed, the company could see a “deeper story about the asset rather than just seeing a snapshot of the data.” The platform standardized key systems and processes and provided the comprehensive solution they needed to manage all damage prevention efforts.
Results: The energy company has a “one-stop shop” for data collection, communication, compliance, and consistency across operating divisions.
Irth offers a wide range of advanced technology unmatched by the competition. Electric, gas, energy, governments, and telecommunications companies rely on Irth, the industry’s most experienced and trusted team, to deliver solutions for damage prevention, risk management, asset protection, and governance and compliance.
Irth's market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility, and telecom companies across the U.S. and Canada trust Irth for damage prevention, training, asset inspections, and land management solutions. Powered by business intelligence, analytics, and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment. Irth has been the top provider for 811 (one call) ticket management and utility locating software since 1995.