Case Study | 811 Ticket Management

Plains All American

As one of North America’s largest midstream energy companies, Plains owns and operates midstream energy infrastructure and provides services for crude oil, natural gas, and natural gas liquids (NGL). Headquartered in Houston, Plains owns an extensive network of pipeline transportation, gathering, and storage assets in the United States and Canada. 

Irth’s One-Stop Shop for Ticket Management, Compliance, and Risk Management

  • Challenge

Plains needed a digital platform to streamline operational workloads for managing patrols and encroachments. They wanted to improve the encroachment process by creating a centralized record of activities and ensuring all stakeholders have access to necessary information at the click of a button.

  • Solution

Plains switched to Irth, which provided time savings through a single system of record for monitoring patrols and encroachments. Workers can use Irth forms on their mobile devices to easily document observations, and the system has automatic triggers that notifies team members in real-time. All documentation is stored within Irth’s platform, enabling quicker access to information and streamlined decision-making. Irth also helped Plains achieve time savings involving regulatory and public awareness goals.

  • Results

Switching to Irth centralized workflows and brought efficiency to data storage and analysis. The mobile-compatible interface eliminated paper documentation and reduced work time by up to 90%. Plains saved thousands of hours and improved the speed of public awareness campaign data retrieval and distribution.

How can Irth help your company?

If you want to improve efficiencies in your damage prevention and risk management processes, Irth can provide a streamlined solution with centralized record-keeping and real-time communication.

Irth's market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility, and telecom companies across the U.S. and Canada trust Irth for damage prevention, training, asset inspections, and land management solutions. Powered by business intelligence, analytics, and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment. Irth has been the top provider for 811 (one call) ticket management and utility locating software since 1995.

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