When we initially designed Coursettra, our training and operator qualifications solution, it was a primary goal to figure out the best way for each person to learn effectively. Over the years, our solution has evolved based on customer feedback and more than 117,000 learners have logged into it for training. Today, Coursettra is a credentialing and training management system that one call centers and other industries with critical network infrastructure can leverage the platform to deliver content and training materials to internal and external audiences to enhance safety. With proper training, stakeholders in damage prevention become more reliable in their jobs, reducing damages, improving safety, and mitigating risk, all which contribute to making zero damages possible.
With Coursettra, utility companies and one call centers can deliver training materials to very specific audiences. Here are a few use cases to give you an idea of the possibilities of a robust learning and credentialing management system built by experts in damage prevention.
Onboarding New Team Members
Using Coursettra, our customers deploy training materials and resources to help new team members acquire the skills they need to succeed at their jobs. One of our customers cut the onboarding cycle from six to three weeks using our system.
Extend Enterprise Training to Those Outside Your Organization
If you want to educate, train, and certify stakeholders outside your company, you can use Coursettra to extend your enterprise training efforts. UDig NY uses Coursettra to manage the state’s certified excavator program.
Internal Skill Training and Tracking
Customers who use Coursettra to track certifications and the training of their internal employees have the flexibility to find appropriately skilled employees to move to different regions to cover a vacation or leave of absence. Management can easily plug in the credentials they need and find an employee from across the company with the proper training and certification to do the job using this tool. Coursettra helps our customers know the person they are about to assign a job to can safely complete the job.
Instead of providing a one-size-fits-all approach to creating and delivering training, Coursettra can be used to differentiate for different learning styles to ensure the material is approachable for anyone using it.
For example, nearly 40,000 excavators went through the certification program UDig NY facilitates through Coursettra, who spend time in the field, not in front of a PC. In our industry, training and the use of technology is very different than for others. Those in the field are hands-on learners who see training as a requirement to check off. Knowing this, we help our customers consider how to construct training that’s engaging and accessible on mobile and whether organizations should use the tool for in-person or online training.
Coursettra enables training to move out of the human resources department and be managed at the departmental level, allowing leaders in every area of an organization with the proper user privileges control of training initiatives to support skills acquisition for individual job roles. A customer support team member needs different nuances to their training than an excavator out in the field.
We work with our customers’ managers, HR representatives, and others to understand their ideas and objectives to develop a training concept and resources to deliver on those objectives. Whether the tone of the training content should be lighthearted and fun with animations or more serious, what imagery to use, and more, our team helps customers determine the best approach to teach every person the skills they need in their jobs.
Since Irth Solutions processes more than 130 million tickets, we have more insight into risk because we can use that data to track what factors contribute to risk. Once we identify a risk factor, we can educate people using Coursettra to move past that.
As a training platform, Coursettra solves the challenges of efficiently training people to be in the best position to make decisions that keep them safe in the field and protect other people. It helps companies quickly get training deployed to the field and make an immediate impact.
Digital, Accessible, and Hands-On
Companies can upload into Coursettra their existing materials, such as PDFs and flip books, and our team can help determine additional material options that might enhance the learning experience. For example, a two-page PDF might not resonate with people in the field, but a video demonstrating best practices is easier for field workers to replicate.
Reduced Training Time and Cost
By identifying how employees in different situations learn best, Coursettra can reduce the time it takes to onboard new employees. In addition, the system can streamline other certification processes and help workers get out into the field earlier while becoming better at their jobs.
As a result of decreased training time and more accurate work, companies can expect to save time and money when training employees.
Integration with Ticket Management System
Integrating your credentialing and training system into a full damage prevention suite, including your ticket management system, is critical. Coursettra makes it easy for someone assigning job responsibilities to know the person they’re giving them to has the skills to do them.
Companies can ensure individuals working within the ticket management system are properly trained by completing educational modules. Further, insights gained by training and credentialing can also help determine risk. Training feeds into risk, behavior feeds into risk, and damages feed into risk. This results in a much more accurate picture of the risk; the more accurate that picture, the more likely we’ll be able to get to zero damages.
The stakes in the damage prevention industry are very high, and companies must ensure personnel are properly trained to protect assets and lives. Our learning and credentialing platform is responsive to the changing needs of the next generation’s learners. It’s a complete 360-degree solution with a robust assessment engine to measure competency adequately and to validate your training initiatives.
Irth Solutions' market-leading SaaS platform improves resilience and reduces risk in the sustainable delivery of essential services that millions of people and businesses rely on every day. Energy, utility and telecom companies across the U.S. and Canada trust Irth Solutions for damage prevention, asset protection and risk management solutions, making Irth the top provider for 811 (one call) ticket management and utility locating software since 1995. Powered by business intelligence, analytics and geospatial data, our platform helps deliver the 360-degree situational awareness needed to proactively mitigate and manage risk of critical network infrastructure in a changing environment.