The Ameren Illinois damage prevention team is freed from manual data entry and can spend more time in the field talking to excavators, coaching locators, managing ticket load, and accommodating more audits than ever before.
“Having that one-on-one contact out in the field with other locators or excavators is what really drives those damages down,” said Allen Kish, Ameren Illinois damage prevention supervisor.
With a more strategic approach to damage prevention by sending auditors and locators to high-risk tickets, Ameren Illinois has intervened to reduce damages on cases that may have slipped through the cracks.