One Call Ticket Management (irthnet)

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Powerful, Efficient 811 Ticket Management

Utility owners face multiple challenges with protecting and managing underground facilities while complying with time-sensitive regulations concerning dig requests and communications with excavators.

UtiliSphere irthnet® is a cloud-based ticket management application that automates, manages and documents the One Call excavation-request process to help protect product delivery systems, ensure safety and achieve compliance. For more than 15 years, irthnet has set the standard for 811 ticket management, providing the most comprehensive and trusted solution for the damage prevention industry.

From fully automated positive response to the most accurate industry designed GIS, irthnet has been built to meet the demands of this dynamic industry.

Increase Efficiencies

Access and share information from anywhere with industry-leading screening and automation tools. Automated positive response to One Call Center, locator, and excavator saves time for all parties and ensures compliance with state and One Call regulations.

Enhance Safety

The industry’s most accurate maps and an automated communication process helps ensure the safest digs possible. Industry-leading GIS landbase and additional map layers geo-locate the product delivery system in relation to the excavation site to ensure the most accurately marked locations.

Comply with Regulatory Requirements

Ensure your product delivery system operational activities are conducted within federal and state laws. Streamline research of records that are needed to meet strict audit requirements, thereby reducing risk and cost of violations.

See Results Quickly

UtiliSphere is a cloud-based solution. This means no local installation is required, costs can be allocated to suit business needs, product updates are available immediately, and critical data is secure.

Feature	Description
Map Display	Leverage a GIS land-base and public street map overlay (Bing/Google) to accurately geo-locate the system in relation to the excavation site and accurately identify the most up-to-date street information to improve the accuracy of the marking.
Positive Response	Send positive response to the One Call Center, Locator and Excavator via email, voice, fax or manual call, saving time and ensuring safety and compliance.
Automatic Processing	Reduce costs by automatically routing tickets to pre-defined geographies and leverage customizable rules to accommodate unique and ever-changing laws and business processes for compliance with regulatory purposes.
Facility Mapping	Quickly identify if excavation activity is a threat to the system and what action should be taken.
Notification & Alerts	Ensure actions are properly prioritized, especially in cases of emergency requests, to comply with service levels dictated by laws and reduce risk to public safety.
Responsibility Mapping	Reduce time to process excavation requests by automatically routing tickets assigned to the Locator or an area of responsibility.
Ticket Summary View	Customizable views of excavation request information provide a more personalized and productive way to review, manage and process tickets.
Missing Ticket Reconciliation	Quickly resolve excavation request discrepancies received from One Call Centers to ensure public safety.
Past Due Override	Configure past-due times for tickets to meet company policies, procedures and guidelines.
Contractor Management	Track and validate third-party Locator activity and ensure that required actions are performed in a way that complies with regulatory requirements, ensures operational efficiency and keeps the public safe.
Alerts	Get important visual updates from any irthnet interface so you can take appropriate action quickly.
Manual Ticket Creation	Initiate a non-system generated ticket.


A complete view of tickets so users can quickly make decisions	Work tickets by facility type and see complete ticket history

View ticket details with customized maps	irthnet’s automated One Call End of Day Audit quickly identifies any missing tickets for quick action

Easily monitor communications to the excavator, One Call Center, field personnel, and external destinations (such as work order management systems, ftp locations and/or web services)	Ability to use Google and Bing layers to view map locations, including areas in rural locations