UtiliSphere irthnet® is a cloud-based ticket management application that automates, manages and documents the One Call excavation-request process to help protect product delivery systems, ensure safety and achieve compliance. For more than 15 years, irthnet has set the standard for 811 ticket management, providing the most comprehensive and trusted solution for the damage prevention industry.
From fully automated positive response to the most accurate industry designed GIS, irthnet has been built to meet the demands of this dynamic industry.
Access and share information from anywhere with industry-leading screening and automation tools. Automated positive response to One Call Center, locator, and excavator saves time for all parties and ensures compliance with state and One Call regulations.
The industry’s most accurate maps and an automated communication process helps ensure the safest digs possible. Industry-leading GIS landbase and additional map layers geo-locate the product delivery system in relation to the excavation site to ensure the most accurately marked locations.
Ensure your product delivery system operational activities are conducted within federal and state laws. Streamline research of records that are needed to meet strict audit requirements, thereby reducing risk and cost of violations.
UtiliSphere is a cloud-based solution. This means no local installation is required, costs can be allocated to suit business needs, product updates are available immediately, and critical data is secure.
|Map Display||Leverage a GIS land-base and public street map overlay (Bing/Google) to accurately geo-locate the system in relation to the excavation site and accurately identify the most up-to-date street information to improve the accuracy of the marking.|
|Positive Response||Send positive response to the One Call Center, Locator and Excavator via email, voice, fax or manual call, saving time and ensuring safety and compliance.|
|Automatic Processing||Reduce costs by automatically routing tickets to pre-defined geographies and leverage customizable rules to accommodate unique and ever-changing laws and business processes for compliance with regulatory purposes.|
|Facility Mapping||Quickly identify if excavation activity is a threat to the system and what action should be taken.|
|Notification & Alerts||Ensure actions are properly prioritized, especially in cases of emergency requests, to comply with service levels dictated by laws and reduce risk to public safety.|
|Responsibility Mapping||Reduce time to process excavation requests by automatically routing tickets assigned to the Locator or an area of responsibility.|
|Ticket Summary View||Customizable views of excavation request information provide a more personalized and productive way to review, manage and process tickets.|
|Missing Ticket Reconciliation||Quickly resolve excavation request discrepancies received from One Call Centers to ensure public safety.|
|Past Due Override||Configure past-due times for tickets to meet company policies, procedures and guidelines.|
|Contractor Management||Track and validate third-party Locator activity and ensure that required actions are performed in a way that complies with regulatory requirements, ensures operational efficiency and keeps the public safe.|
|Alerts||Get important visual updates from any irthnet interface so you can take appropriate action quickly.|
|Manual Ticket Creation||Initiate a non-system generated ticket.|