As the central point of communication for excavation notification services, One Call Centers are focused on ensuring public safety and damage prevention related to underground product delivery systems.
That’s why many of the largest One Call Centers in the country use SAGE 811 (formerly irth) to create and manage excavation requests. Efficient and easy to use, SAGE exceeds industry safety standards and manages all communications related to excavation requests.
Accurate Data Means Safer Excavations
By leveraging utility companies’ map data and irth Solutions SAGE 811 – the most accurate in the industry – One Call Centers can feel confident in their ability to ensure excavation requests are safe, accurate, timely, and communicated to the necessary parties.
Efficiently Communicate with Stakeholders
Communication and access to the latest information is essential at all times during the excavation process. SAGE 811 features web ticket entry that allows homeowners and excavators to contact the One Call Center via the web. Additionally, the excavation request form pre-populates and auto fills information, saving time and allowing the One Call Center to handle more requests. Automated positive response notifies One Call Centers via email, voice, fax, or manual call during and after the excavation process.
Maintain Control Over Excavation Map Data
Changing map data is an ongoing challenge for One Call Centers. In order to create safe and accurate excavation requests, map data needs to be as up to date as possible. SAGE 811 shows utility companies areas that have changed as a result of shifts in roads, new subdivisions, and anything else that affects the location of their facilities. Additionally, utility companies are given the option to change or accept the update, giving them complete control over map data. irth Solutions can also work with local mapping sources such as E911 and local counties to obtain additional layers (like parcels, street data, etc.) not available in commercial map data. The result is safer and more accurate dig locations.
Easily Integrate Your Data
Data is growing at an exponential rate and in turn creates silos of data that can be challenging to access and correlate. SAGE 811 allows One Call Centers to easily integrate with internal and external systems, such as phone and other data repositories.
Experience Quick Time-to-Value
Organizations using UtiliSphere see results quickly because it’s a cloud-based solution. This means no local installation is required, costs can be allocated to suit business needs, and product enhancements and updates are available immediately.