Positive Response by Operating Area

The settings for Positive Response to the Excavator can now be found under the main Administration menu as “Positive Response to Excavator Settings”.  With this change, a company may now configure multiple ‘profiles’ and associate the ‘profile’ to a registration code, meaning if a company operates as different company names across the United States or has different callback information per operating area, the ‘profile’ can be used to ensure the correct information is sent out to the excavator.

Positive Response Callback Numbers

When doing positive response to the excavator, IRTHNet can be configured to use Callback numbers per Assigned Locator, Folder or Registration Code.   If a ticket has been configured to use the Assigned To  Callback information, when a ticket is Assigned to a Locator and Positive Response is being sent out, the Callback information for the person the ticket is assigned to will be sent out to the excavator to call, should there be any questions.   If no callback number has been configured for the locator or the ticket has not been assigned, IRTHNet can look to the folder for a callback number and then lastly look at the registration code to determine which callback number to use do to positive response to the excavator.

Positive Response to Excavator Response Options

Additional information can be sent to the excavator by configuring the response to include the locator’s name the ticket was assigned to, a callback number and additional notes to the excavator.   When updating or creating a new response, including [Assigned To], [Callback] and [Addl MSG] within the text and voice message will include the additional information into the positive response message to the excavator.

Advanced Searching

IRTHNet’s searching has been changed to provide you a quick and advanced search.  To perform a quick search, the Search By drop down menu provides a way for the user to quickly find tickets based on Ticket ID,  Excavator Name, Work Type, etc.

The Advanced Search is available by selecting this icon: and will prompt the user to add the criterion to perform the search.

Locked Tickets and Viewing as Read-Only

The Ticket Locking feature in IRTHNet has been changed to provide a Read-Only view of the ticket.    When attempting to view a ticket that is locked by another user, the user is prompted to view as Read-Only.   If the user accepts to view in Read-Only mode, they will see the details, map and history of the ticket but will not be allowed to make changes such as:  Notes, Responses, and Assignments.

To enable the Read-Only feature or Ticket Locking, go to Administration and select Options from the drop down menu.   The list of available options will include Ticket Locking.

Create Shape File from Ticket Data

IRTHNet has the ability to create a shape file from the list of tickets in the Ticket Summary view.   The action drop down menu has the option to “Download Tickets Shape File” which will then create a shape file from the ticket in the ticket summary view.  The attributes of the shape file will be the columns selected on the Screen.

Ticket Creation Ticket Types

Ticket Creation now has additional ticket types that can be selected.   Companies using Ticket Creation can decide which ticket types they would like available to users by selecting the new configuration button and choosing which ticket types to display in the Ticket Type drop down menu on the creation form.

Receive Activity

A new option has been added under the Reports section of IRTHNet called “Receive Activity”.  This option allows you to select a date, ticket category and registration codes to see the number of tickets received for each hour.

Search the Map

The mapping toolbar now includes search feature to find items on the map by address, grids and latitude / longitude coordinates.   To use the search feature you can select the binoculars or right click on the map and select tools and then search.

Ticket Management Permissions

Group Permissions has changed to include more flexibility to selecting which functions a user can perform in IRTHNet.  For example, groups can now be configured to not have the ability to Un-Assign Tickets or Respond to Complete Jobs.   To see all the new options choose “Select Permissions for this Group “on a new or existing group configured for your company.