Incident Management

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Recoup More Costs, More Quickly

When incidents occur with product delivery systems, energy and utility owners must gather accurate and comprehensive data in order to recover costs and to comply with regulations.

With UtiliSphere Incident Tracker, you can centrally document and manage all activities related to a product delivery system incident, such as excavation damages and other accidents that can slow or disrupt the flow of the product. Incident Tracker helps you gather the most accurate and comprehensive data possible, meaning you can feel confident as your prepare for the next litigation and that your organization can reclaim the maximum amount possible from the party that damaged your infrastructure! And because Incident Tracker helps automate the incident and claims management process, this reduces the time between accident and cost recovery.

A cloud-based application, Incident Tracker streamlines the claims intake process from the initial report to litigation, and it provides a complete audit history of incident or accident, making it easier to comply with audit requests. Incident Tracker data is available via UtiliSphere Intelligence Center to provide deeper understanding of historical trends, such as problem areas, annual cost, and recurring excavators, by matching incidents/accident with excavators and excavation requests. This insight can lead to improved public awareness campaigns, enhanced integrity management and possibly fewer future
damages.

Recoup More Costs

Reclaim the maximum amount possible from the party that damaged the infrastructure.

Recover Costs Faster

Automate the incident and claims management process reducing the time between accident and cost recovery.

Quickly Respond to Audits

Comply with regulatory requirements with complete audit history of incident or accident.

Gain Valuable Insight

Leverage analysis and charts to identify trends to help you plan the best actions to prevent future damages.

See Results Quickly

UtiliSphere is a cloud-based solution. This means no local installation is required, costs can be allocated to suit business needs, product updates are available immediately, and critical data is secure.

Feature	Description
Activity Logging and Tracking	Record end-to-end activity for incidents and claims so you can proactively maintain compliance and recover incurred associated costs.
Incident & Claims Summary View	Customizable views of incident & claims information provide a more personalized and productive way to review, manage and process incidents or claims.
Photo and Form Attachments	Attach photos and forms as evidence of damage for litigation and compliance purposes.
Ticket Management Integration	Link incident activities to irthnet excavation requests in order to gain full end-to-end visibility and quickly comply with audit requests.