Ticket processing with IRTHNet is made easy with all of your options available in a flexible, user-customized workspace. The indicator panel along the top provides instant notice when new emergency tickets and one call or IRTH Solutions messages are received.
IRTHNet ticket delivery and positive response to one call centers is accomplished using a highly reliable communication method that confirms the receipt of data and virtually eliminates missing tickets. This “web service” delivery method has been recognized as the best practice for secure ticket transmission by the CGA.
The workspace is completely customizable, delivering the information important to each individual user. Additionally the tickets are all able to be sorted by clicking the headers over each field. This allows users to quickly establish the priority of their tickets, sort by similar locations and identify tickets by excavator.
Tickets can be batch selected for easy re-assignment or to provide responses without having to open each one individually.
IRTHNet also provides icons to indicate ticket types and notice versions. The readily identifiable red icons alert the user to emergency tickets. The notice versions are also tagged with an icon, showing the first ticket received and any additional resends. IRTHNet then allows the users to quickly identify changes in the tickets by providing side-by-side comparison with text changes color-coded.
One of the most important elements to the system is the continuous tracking of a ticket’s life. From the time it is received by IRTHNet every single action is logged and is retrieved with the ticket automatically when requested.
In the field or in the office, your time is valuable. IRTHNet allows you to do your work effectively to maximize your productivity.
Want to see it in action? Contact us here to schedule a demonstration with our sales team